Set problems importing mail

If you're having issues downloading email from your old account into Gmail or if emails are missing or deleted after your import, follow the tips below.

If you merely want new post, prepare automatic forwarding instead.

Quick fixes to try first

If you're having problems importing your mail service, try each of the steps below. After y'all endeavour each 1, cheque to see if the problem is fixed.

  • Check that you entered the right password.
  • Make sure the business relationship you're trying to import from all the same works.
  • Delete then add dorsum the email address y'all're importing from. Hither's how:
  1. On your computer, open Gmail.
  2. In the top right, click SettingsSettings and then  See all settings.
  3. Click the Accounts and Import or Accounts tab.
  4. In the "Check post from other accounts" section, delete the email address you're importing from, and so add together it back.

If the above steps didn't piece of work, check for bug with the programme Gmail uses to become mail from other accounts.

Fix problems connecting to another account

Choose the type of account y'all're having bug importing from:

A different email provider

If you're having problems importing email from another e-mail account, like Outlook or Yahoo, cheque your other email account'southward settings. Make sure:

  • The name of the other email's POP server is the same as the one you entered in Gmail
  • The other email program allows leaving messages on the server
  • The port is either 110 or 995

If filling in the right info doesn't work or if your other provider doesn't provide Pop admission, contact the provider.

A different Gmail accost

If y'all're having problems importing your mail from another Gmail address, including 1 you lot got through work, schoolhouse, or some other system, endeavor these steps.

Modify your admission settings

If you cease Gmail from blocking certain apps and accounts, your import might start working. In the account you're importing from, endeavor allowing access to your business relationship.

Check your POP settings

Step i: In the account you want to import from, check that you've set up Pop.

  1. On your computer, open up your email account.
  2. In the top right, click SettingsSettings and then Run into all settings .
  3. Open the "Forwarding and Pop/IMAP" tab.
  4. In the "Pop Download" section, bank check that it says "Popular is enabled."

Pace ii: In the account you desire to import to, bank check your import settings.

  1. On your computer, open Gmail.
  2. In the elevation correct, click SettingsSettings and then See all settings .
  3. Open up the "Accounts and Import" tab.
  4. In the "Check mail from other accounts" department, select the account you're trying to import from.
  5. Make sure yous're using the following settings:
    • Username: Your total email address (for example, yourname@yourdomain.com)
    • Password: Your Gmail countersign
    • Popular Server: pop.gmail.com
    • Port: 995
    • Leave a copy of retrieved message on the server: Unchecked
    • Always use a secure connection (SSL) when retrieving mail: Checked
  6. If you aren't getting emails after two hours, cheque for other bug.

Other problems getting email

If y'all have i of the following issues, try again later or go in bear on with your other e-mail provider:

  • Connectedness timed out
  • Connection reset
  • Emails make it more than in one case
  • Emails get in in the wrong social club
  • Still getting new emails later on you lot stopped an import

For the bug below, follow the steps. If the steps don't work, try once again later or contact your other email provider.

Read fault

Delete or motility the oldest email that wasn't imported.

Empty line

Look for an email that has a single flow on a line by itself. Delete this email.

Too many messages on the other server

Your other business relationship has more than emails than Gmail is able to import. Y'all can:

  • Delete emails from your other inbox
  • Motion some emails from your inbox into folders

Some emails don't arrive

Try searching for your mail:

  1. On your computer, open up Gmail.
  2. In the search bar at the top, enter "in:anywhere" and then your search terms.
  3. Press Return or Enter.

You can also check folders in your other email account for mail that didn't import.

Can't find emails after import

If some of your emails are missing after y'all imported them, follow the steps below. After you try each step, check to come across if the problem is fixed.

Stride 2: Check the size of your e-mail

Gmail tin't import emails that are 150 MB or bigger, including any attachments.

Here's how to search Gmail for emails by size:

  1. Open Gmail.
  2. In the search box:
    • To search for emails by size, enter size: followed past the size in bytes. For example: size:1000000
    • To search for emails bigger than a certain size, enter larger: followed past the size in bytes. For case: larger:10M
    • To search for emails smaller than a sure size, enter smaller: followed by the size in bytes. For instance: smaller:10M

To check the size of an email from a different provider, similar Outlook or Yahoo, refer to the other provider's customer back up.

Still having issues

If you still have issues, check your account settings, contact your tertiary-party e-mail provider, or post a question in the Gmail Help Forum.

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